Frequently Asked Questions
Everything you need to know about your favorite Dooney & Bourke styles.
Are the products on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic Dooney & Bourke merchandise, sourced directly from the manufacturer.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days to arrive within the contiguous United States.
What is your return policy?
We accept returns of unused, unworn merchandise with original tags attached within 30 days of delivery. Please note that a return shipping fee may apply.
Do you offer a warranty on handbags and accessories?
Yes, Dooney & Bourke products are covered by a one-year guarantee against craftsmanship defects under normal use.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to modify or cancel it.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.